Customer service is a pillar of the QED philosophy.

We're with you before, during, and after the installation of our precision-manufacturing systems to help meet your needs.

Do you have a tough polishing challenge? QED engineers will be happy to help. QED's engineers are also adept at looking at overall manufacturing processes to better optimize use of your production lines. 

    • Whenever process questions arise, our Applications Engineers are only a phone call or e-mail away.
    • In our applications lab, we can develop customized solutions and troubleshoot manufacturing problems.
    • We include on-site training and application support with every installation.
    • Our Customer Service Engineers quickly resolve machine issues (remotely or on-site, as necessary) to make sure that you are back up and running as soon as possible.
    • Service contracts are also available to take you beyond the one-year warranty.

         

Utilizing our unique blend of business and technical expertise, we'll integrate your new QED polishing or metrology product with your existing grinding, polishing and metrology equipment to provide a seamlessly integrated manufacturing solution—from start to finish. Our team is here to help:

    • Installation  / training
    • Advanced training / applications
    • Service contracts
    • Predictive maintenance
    • Software / machine upgrades

 

Please contact us! We'd love to hear from you, and we look forward to discussing your applications today.