Customer service is a pillar of the QED philosophy.
We're with you before, during, and after the installation of our precision-manufacturing systems to help meet your needs.
Do you have a tough polishing challenge? QED engineers will be happy to help. QED's engineers are also adept at looking at overall manufacturing processes to better optimize use of your production lines.
- Whenever process questions arise, our Applications Engineers are only a phone call or e-mail away.
- In our applications lab, we can develop customized solutions and troubleshoot manufacturing problems.
- We include on-site training and application support with every installation.
- Our Customer Service Engineers quickly resolve machine issues (remotely or on-site, as necessary) to make sure that you are back up and running as soon as possible.
- Service contracts are also available to take you beyond the one-year warranty.
Utilizing our unique blend of business and technical expertise, we'll integrate your new QED polishing or metrology product with your existing grinding, polishing and metrology equipment to provide a seamlessly integrated manufacturing solution—from start to finish. Our team is here to help:
- Installation / training
- Advanced training / applications
- Service contracts
- Predictive maintenance
- Software / machine upgrades
Please contact us! We'd love to hear from you, and we look forward to discussing your applications today.